Passenger drop off at Sydney Airport

Passenger drop off at T1 International

You can drop passengers off at the Departures level at T1 International. To help keep this zone congestion free and ensure other passengers get to their flights on time, we ask that you stop for no more than one minute.

To help keep the airport safe and secure, you must remain with your vehicle and only use this area to drop off passengers.

View drop off location at T1 International

Passenger drop off at T2/T3 Domestic

You can drop off a passenger at the Departures level at both domestic terminals. To help keep this zone congestion free and ensure other passengers get to their flights on time, we ask that you stop for no more than one minute.

Due to security restrictions, you are not permitted to leave your vehicle and these areas must be only used to drop off passengers.

View drop off location at T2/T3 Domestic

Kerbside accessibility trial at T1 Departures

To help improve your experience at Sydney Airport, we have launched a kerbside accessibility trial at T1 Departures until the end of April 2024. The purpose of the trial is to provide additional customer service to passengers requiring assistance into the terminal or check-in.

If you require assistance at the kerb, you can park in the designated blue accessibility parking zones (where you have an eligible disability sticker), or adjacent to a blue accessibility parking zone along Departures Roadway.
You can ask for assistance by notifying kerbside staff, who will call for a customer service team member.
Vehicles must not be left unattended at the kerb at any time. Either the driver or passenger(s) must remain with the vehicle until assistance has arrived.
A customer service team member will assist you inside the terminal and take you to your airline check-in desk, or a designated waiting area if check-in is not open.
During peak periods, wait times may be a little longer and we appreciate your patience during this time.

Please note this trial is a service from kerb to check-in only. Accessibility bookings must be made directly with your airline when booking your travel ticket. Check with your airline before you book your flight to understand if their inclusion and accessibility policies, procedures and services meet your needs.

If you have any questions or feedback about the trial, please contact customer.service@syd.com.au

accessibledrop spot Above: Accessible drop off signage at T1 Departures

blue accessible drop Above: Blue accessibility parking zones

Accessible passenger drop off at T2/T3 Domestic

If you're dropping off disabled passengers at the T2/T3 Domestic terminals, clearly signed designated areas are available in the passenger drop off zones. Drivers must make themselves known to kerbside officers if they need to leave their vehicle to briefly assist a passenger.

If your passenger needs assistance accessing the terminal, we recommend an additional person attends to assist while you remain with the car. To reduce congestion and ensure that other passengers get to their flights on time, we ask that you stop for no more than five minutes in these areas.

Taxi, rideshare, hire car and limousine drivers with accessible passengers

Taxi, rideshare, hire car and limousine drivers with unaccompanied passengers should stop in one of the accessible drop off zones at the kerbside outside the terminals.

Drivers can leave their vehicle to enter the terminal and alert a staff member from the relevant airline that there is a passenger in their vehicle requiring mobility assistance from the kerbside to the airport terminal, or alternatively notify a member of Sydney Airport’s kerbside management team who will alert a staff member from the relevant airline.

Passengers should remain in the vehicle during this time to ensure that vehicles in proximity to the terminal are not left unattended for security reasons.